Context: The Rashtriya Karmayogi Large Scale Jan Seva Programme (Phase-II) has concluded under the Ministry of Personnel, Public Grievances and Pensions. Implemented by the Capacity Building Commission (CBC) under Mission Karmayogi, the initiative aims at behavioural transformation of civil servants, shifting governance from a rule-bound culture to a role-based and purpose-driven framework.
Objectives and Approach
- Core Values: Instil Seva Bhav (spirit of service) and Svadharma (duty consciousness).
- Governance Shift: Transition from “rule-based compliance” to “citizen-centric outcomes”.
- Behavioural Orientation: Improve responsiveness, empathy, and accountability in public service delivery.
Implementation and Scale
- Phase I (Jan 2025): Covered officials in Delhi NCR.
- Phase II (Apr 2025–Feb 2026): Expanded nationwide across Central Ministries and departments.
- Scale Achieved: Around 10.5 lakh government servants trained across India.
This marks one of the largest behavioural capacity-building efforts in India’s administrative history.
About Mission Karmayogi
Launched in 2020 as the National Programme for Civil Services Capacity Building (NPCSCB), Mission Karmayogi seeks to create a future-ready, technology-enabled bureaucracy.
Key Features
- Digital Backbone: Learning through the iGOT Karmayogi platform, enabling “anytime, anywhere, any device” access.
- Competency Mapping: Uses the Framework of Roles, Activities and Competencies (FRAC) to align job roles with required skills.
- Institutional Architecture:
- PM’s Public Human Resources Council (Apex body)
- Capacity Building Commission (Executive body)
- Karmayogi Bharat SPV (Platform management)
- Coordination Unit
Achievements
- Over 1.49 crore registered users.
- More than 7.26 crore course completions.
Significance
- Improved Service Delivery: Enhances quality and timeliness of citizen services.
- Cultural Reform: Encourages innovation and proactive governance.
- Digital Transformation: Integrates learning with governance technology.
- Viksit Bharat 2047 Vision: Builds administrative capacity aligned with long-term development goals.
The programme represents a structural shift from static training modules to continuous, competency-based learning ecosystems.