N.R. Pillai, first Cabinet Secretary of independent India, said that public servants should be one rich in empathy and with a fully awakened social conscience.
Crucial issues in public service
- Ensuring justice and maintaining peace in society.
- Fulfilling constitutional promise of equality and liberty.
- Safeguarding right and dignity of people
- Ensuring probity and tackling corruption
- To change bureaucracy with colonial mindset
- Ensuring ethics in administration
Critical decisions: Resolving dilemma in case of –
- Conflict of rights among citizens.
- Environment Vs development
- Objectivity vs empathy
- Financial prudence vs welfare of citizens
Empathy and compassion not only helps a civil servant to understand the problem of citizens but also motivates them to solve the problem. This enables civil servants to become more tolerant, committed, dedicated and courageous.
- Sandeep Nanduri, District Collector (DC) of Thoothukudi, TN, took the initiative to launch One-of-a-Kind Café, Café Able to provide Jobs to the differently-abled.
- Divya Devarajan became proficient in the language of the Gonds (Gondi) within three months of her posting in Adilabad, during tribal unrest.
- IAS Inayat khan adopted two kids of Pulwama Martyr.
Empathetic officers are the need of the hour in modern day administration targeted towards inclusive growth.